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Purchase Policy

  1. Order Placement

    • When placing an order through our website, please ensure that all personal information and contact details provided are accurate. We will confirm the order via the registered email or phone number.
    • After successfully placing an order, customers will receive an order reference number for easy tracking.

  2. Payment

    • We accept payment methods including credit cards, bank transfers, and e-wallets. All payment transactions are processed securely and confidentially.
    • Orders will only be processed and shipped once we receive full payment.

  3. Pricing and Taxes

    • All product prices listed on the website include applicable taxes unless otherwise specified. If there are any changes in pricing due to technical errors or unforeseen circumstances, we will notify the customer and await confirmation before proceeding with the order.

  4. Shipping Time

    • We strive to deliver orders on time as per the estimated delivery schedule provided at the time of purchase. However, delivery times may vary depending on location, product availability, and external factors.
    • If there is any delay, we will notify you as soon as possible via email or phone.

  5. Returns and Refunds

    • We offer returns and refunds within 7 days from the date of receipt if the product does not match the description, is defective, or is damaged during shipping. Please contact us via email or hotline for support.
    • The product must be in its original packaging with all tags attached and show no signs of use to qualify for a return.

  6. Warranty

    • Products with a warranty will be covered according to the manufacturer’s or store’s warranty policy. Specific warranty information is provided with each product.

  7. Order Cancellation

    • Customers may cancel an order within 24 hours after placing it without any fees. After this period, any cancellation request will be reviewed based on the order processing status.
    • All cancellation requests must be made through our email or hotline.

  8. Customer Support

    • For order details, return assistance, or any other inquiries, please contact us via:
      • Email: [email address]
      • Hotline: [phone number]
      • Working Hours: [business hours]

Voucher Policy

  1. Voucher Validity

    • Each voucher is valid for 12 months from the date of purchase unless otherwise stated. Expired vouchers cannot be redeemed, and extensions are not guaranteed.

  2. Appointment Booking

    • Vouchers are redeemable by appointment only. To secure your preferred date and time, we recommend booking at least two weeks in advance. Appointments are subject to availability.

  3. Cancellations and Rescheduling

    • Cancellations or rescheduling requests must be made at least 48 hours in advance to avoid forfeiting the voucher. No-shows or late cancellations may result in the voucher being voided.

  4. Non-Transferable and Non-Refundable

    • Vouchers are non-transferable and non-refundable. They may not be redeemed for cash or exchanged for other services. Each voucher is intended for single-use only and must be used by the person whose name is provided at the time of booking.

  5. Multiple Voucher Redemptions

    • Only one voucher may be redeemed per person per visit unless specified otherwise. Multiple vouchers cannot be combined for a single treatment or service.

  6. Lost or Stolen Vouchers

    • We are not responsible for lost, stolen, or damaged vouchers. Each voucher has a unique code and must be presented at the time of redemption.

  7. Eligibility

    • Some services may have age restrictions, skin sensitivity requirements, or health contraindications. It is the voucher holder’s responsibility to ensure they meet any eligibility requirements for their chosen treatment.

  8. Additional Costs

    • Any additional services or upgrades not covered by the voucher will incur an additional fee, payable at the time of service.

  9. Service Availability

    • Voucher redemption is subject to service availability and may be impacted by high-demand periods, staffing, or unforeseen circumstances. We reserve the right to alter available services or substitute with an equivalent treatment if necessary.

  10. Voucher Presentation

    • Please present your printed or digital voucher upon arrival. Failure to present the voucher may result in a full charge for the service.